For many, the answer could not be simpler: I trust you or I do not trust you. Who cares how you define it?
I propose that the answer is not quite so simple:
Trust is a cornerstone of creating change
Trust requires a relationship between two or more people; Not all relationships are created equal
Trust implies that even when you, yourself, are uncertain of something…. the other party (parties) will help you to uncover the issues and direct you to a solution
Trust involves a leap of faith; it is easier to speak about trust than to “do trust”
Hence, just like we have various types of power, types of love and types of communication….we have numerous types of trust in the business setting. The person that you trust to run your medical office is not necessarily the same person that you trust to decorate your home, edit your son’s college application or help you with your retirement planning.
Here are FIVE KEY questions to understand trust in a professional working environment:
1. Do you have Professional Trust?
Professional trust in the business setting is often a function of dependability.
Will you deliver what you promised/exceed the expectations of what you promised?
Are you a team player?
2. Do you have Rules-Based Trust?
This refers to the trust that people have in the rules of society. For example: people politely form lines when walking up stairs; they avoid eye contact on crowded buses and they superficially begin most conversations with the expression:” How’ya doing?”
In previous work environments, rules based trust said that if we work very hard and demonstrate loyalty to one employer, our efforts will be recognized in status, salary and security. In today’s environment, those rules have changed. Hard work is a function of one’s personal drive to achieve and those achievements are portable into other situations, employment or entrepreneurship.
3. Do you have Situational Trust?
This reflects personal experience and is assumed to carry forward to the current situation. It applies to both workplace and non-workplace forms of trust.
We trust our management team to provide guidance and support to us in meeting our objectives;
We trust our educational systems to engage us in learning that will be valued in the marketplace;
We expect that those we work with will be supportive of our personal efforts and responsible in the delivery of their own individual responsibilities.
4. Do you have Medical Trust?
I sit in the endodontic chair having a root canal and trust that his expertise and his steady hand will get me through the procedure
5. Do you Trust Your Instincts?
This is another one of the trusts that have both workplace and non-workplace applications.
You must have a level of trust in yourself so as to be able to trust another
There was an Oprah magazine article that said something like “take advice as advice”. Everyone gives you their two cents, but you have to follow your gut.
Trust is a special relationship that exists between two or more people. The power of trust is significant as it is the cornerstone of change, as well as the cornerstone of on-going working relationships. Not all trust is created equal. However, every form of trust deserves to be treated as the valuable asset that it represents.